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Return & Refund Policy

At Roban Model, we take great care to ensure that our products are manufactured, inspected, and packaged to a high standard. Due to the specialized nature of our scale RC helicopters, components, and related products, we accept returns only for defective products.

Defective Products

If you receive a product that is defective, damaged, or not functioning as intended, please contact us within 30 days of delivery.

Before returning any product, please contact our customer service team at sales@robanmodel.com and provide:

• Your order number

• A description of the defect or problem

• Photos or video showing the defect, where reasonably possible

Our customer service team will review the issue and provide return instructions where a return is required.

Please do not return products without contacting us first.

Return Shipping

Approved returns must be sent by mail to the return address provided by our customer service team.

For products confirmed to be defective, Roban Model will be responsible for reasonable return shipping costs. Depending on the customer's location, we may provide a return shipping label or reimburse an agreed reasonable shipping cost.

Customers should not send products to our factory or another address without prior authorization.

Refunds

Once the returned product has been received and inspected, we will notify you of the result.

If the product is confirmed to be defective and the return is approved, we will issue a refund to the original payment method. There is no restocking fee for approved defective-product returns.

Approved refunds will normally be processed by us within 5 business days after inspection of the returned product. Additional processing time may be required by your bank, credit-card provider, or payment service before the refund appears in your account.

Original shipping charges will also be refunded where required by applicable law or where the defect made the original purchase unusable.

Non-Defective Products

We do not accept returns for non-defective products, including returns due to:

• Change of mind or buyer's remorse

• Ordering the wrong model, size, version, or configuration

• No longer wanting or needing the product

• Cosmetic preferences that are not manufacturing defects

• Damage caused after delivery through improper assembly, installation, operation, modification, misuse, accident, crash, or normal wear and tear

Please review the product description and specifications carefully before placing your order.

Exchanges

We do not offer product exchanges.

If an eligible defective product is returned, the applicable remedy will be handled through our defective-product return and refund process rather than as an exchange.

Inspection of Returned Products

Returned products may be inspected to determine the cause of the reported defect.

Products damaged through improper use, incorrect installation or assembly, modification, crash damage, accident, normal wear and tear, or use outside the product's intended purpose are not considered defective for the purposes of this return policy.

This does not affect any rights you may have under applicable consumer-protection laws.

How to Request a Return

To request a return for a defective product, contact:

Roban Model Limited
Customer Service: sales@robanmodel.com

Please include your order number and a description of the problem. We will provide further instructions after reviewing your request.

Return Address

Do not send returns without prior authorization. The appropriate return address will be provided by our customer service team after your return request has been approved.

Legal Rights

This return policy does not limit or exclude any mandatory rights or remedies available to consumers under applicable law.

This is a good fit for the Merchant Center settings in your screenshot:

Returns: Defective products only
Exchanges: No
Return window: 30 days after delivery
Return method: By mail
Return label: I'd select the closest option to seller responsibility/provided by merchant if available
Restocking fee: No cost
Refund processing: 5 business days

Your existing site identifies the business as Roban Model Limited and already lists sales@robanmodel.com as customer service, so the policy remains consistent with the rest of the site. Roban Model

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